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The questions we are asked most, answered. If yours is not here, WhatsApp is the fastest route and the team replies the same day.

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FAQ

Frequently asked questions

What do I need to start e-invoicing?

A financial seal or e-signature and a registration with the tax authority. Our team walks you through the application; most businesses issue their first invoice the same day.

Can I migrate my data from Excel?

Yes — import customers, inventory and opening balances with our templates.

How do Kivi AI credits work?

Document processing and smart actions run on credits. Packages start at 1,000, decrease as you use them and can be topped up at any time. Details are on the pricing page.

Is connecting my bank accounts safe?

KiviBANK works to open banking standards with read-only consent. Your bank credentials are never stored in Kivi. All access is logged and GDPR/KVKK compliant.

Can my accountant have access?

Yes — create a read-only or restricted user for your accountant; they can pull statements and documents directly from Kivi.

Is there a commitment? Can I leave whenever I want?

No commitment. You can export your data at any time; after closure, records are deleted at the end of the statutory retention period.

Which countries does Kivi support?

Statutory e-document flows are live for Türkiye. For other markets, ERP, banking and payment modules run today and local e-document support is scoped per country — ask the enterprise desk.

How long does onboarding take?

SMB plans go live in hours. Enterprise and white label programmes typically reach production in two to eight weeks depending on integration scope.

Guides

Where to go next

Module catalog See what each of the fourteen modules does.
Open catalog →
Pricing & credits Plans, document credits and AI credits explained.
See pricing →
Security & compliance How data, access and audit records are handled.
Read more →

Still stuck?

Call +90 850 242 61 61 or write to info@kivierp.com.tr — Monday to Saturday, 09.00–18.00 (GMT+3).

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